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Russ Smith is a results-driven customer experience executive with highly-developed global business acumen that can assist you with your business and personal challenges. Russ consistently delivers results on high-profile, multi-million dollar accounts and works to strengthen teams, grow revenue, drive profitability and continually increase customer satisfaction through process improvements, quality metrics, technology, and staffing best practices. Has built deep experience in the customer experience space with over 35 years of experience in the communications, media, entertainment, retail and travel industries.