Russ has over 35
years of experience as an accomplished Senior Operations Executive and Entrepreneur with a successful
history of building and achieving operational performance excellence.
Russ has been a corporate officer with Travelocity and Vertical Alliance and played a
key role in developing, implementing and executing business strategies. Russ is currently Senior Vice
President of Global Service Delivery with TTEC and a board member for TTEC Canada. Russ has global responsiblity for
providing world class service for strategic Global 1000 customers providing customer experience
(CX) technology and services focused on the design, implementation, and delivery of exceptional CX.
Russ co-founded Video
Update a movie rental retail chain in 1982. Russ was instrumental in developing, implementing
and executing a business plan that grew Video Update into a 50 store national franchise chain. Russ has been involved as an
entrepreneur in the e-commerce, restaurant, night club and commercial development sectors.
with his wife Judy to launch her business venture Scratch n Sniff
Pet Sitting a business focused on offering a variety of pet care options
including companionship within the client’s pet’s home environment and comfort zone.
Russ also has an equity position in Dentures Online, Inc. (Where the Consumer has the ability to purchase dentures online! --- affordable - convenient - quality)